Assisted travel

Disabled access & assisted taxi travel

Pre-booked journeys across Brockenhurst and the New Forest with the pace, the help and the planning that assisted travel actually needs — door-to-door, with folding mobility equipment carried and nothing rushed.

Request an assisted journey Our vehicles

Based in Brockenhurst, covering the New Forest

1 Sutton Place, Brockenhurst. We collect from every village in the forest, not just the base.

Licensed private hire operator

Licence 225, held by King Transfer, issued by New Forest District Council.

DBS checked drivers

Drivers are licensed by the council and enhanced DBS checked as a condition of that licence.

Fully insured

Private hire insurance is held on the vehicles we operate.

11+ active vehicles

Saloons, estates and six seaters, so a group booking does not usually depend on one car being free.

What assisted travel means here

An assisted journey is an ordinary booking with more planning in it. The driver helps from the door to the car, loads the wheelchair, walker or rollator folded into the boot, and the schedule allows the extra minutes at each end instead of treating them as a delay. You pay the confirmed written fare for the journey — assistance is not an extra on the bill.

What makes it work is the detail you give us in advance: what equipment is travelling, what help is useful, whether the pickup has steps or a distance to the kerb, and whether anyone is travelling with you. Put it in the quote request and the right vehicle arrives prepared.

Honest limits, stated up front

Our cars suit passengers who can transfer to a car seat, with or without help, with the wheelchair carried folded. We do not currently run a ramp- or hoist-fitted vehicle, so if you need to travel seated in your wheelchair we will say so at the enquiry stage and help you find a suitable option — rather than take a booking we cannot serve properly on the day.

Everything else is fair game: hospital and treatment journeys, station meets at Brockenhurst with time to board calmly, airport transfers where the terminal assistance is booked to meet the car, and village trips around Brockenhurst, Lyndhurst, Lymington and the wider forest that just need a patient driver and a firm arm.

Hospitals, appointments and standing bookings

The steady core of this work is medical: Lymington New Forest Hospital at Ampress Park, Southampton General, and the clinics and surgeries between them. Send the department and appointment time, not just the address — we plan the drop-off to the right entrance and, where the finish time is known, quote the return leg with the outward one.

For treatment that repeats — dialysis, therapy, a weekly clinic — ask about a standing arrangement. The same pre-booked journey, the same confirmed fare, without re-explaining the details every time.

Help included

Door-to-door assistance, boarding help and mobility equipment loaded by the driver — part of the job, not a surcharge.

Unhurried timings

The schedule allows the extra minutes at each end. Nobody is watching a meter, because there is no meter — the fare is fixed in writing.

Told straight

If a journey needs a vehicle we do not have, we say so at the enquiry and help you find one, instead of failing you on the day.

Assisted travel questions

Can you carry a wheelchair or walker?

Yes, folded in the boot. Folding wheelchairs, walkers and most rollators travel in our estate cars and six seaters without difficulty. Tell us what you are bringing when you request the quote so the right vehicle is allocated.

Do you have a ramp-fitted wheelchair accessible vehicle?

Not in our own fleet at present, so we will not pretend otherwise. Our cars suit passengers who can transfer to a car seat with or without assistance, with the wheelchair carried folded. If you need to travel seated in your wheelchair, contact us and we will say so plainly and help you find a suitable option rather than accept a booking we cannot serve properly.

Will the driver help me to and from the door?

Yes. Assistance from the door to the car, with boarding, with luggage and with mobility equipment is part of the job, not an extra. Say what help is useful when you book so the driver arrives prepared and the timings allow for it.

Can you do regular hospital or treatment journeys?

Yes. Recurring pre-booked journeys — dialysis, therapy, outpatient appointments — can be arranged as a standing arrangement with the same confirmed fare each time. If a return time is uncertain, tell us and we will explain how the return leg is handled.

Are assisted journeys more expensive?

No. You pay the confirmed written fare for the journey, the same as any other booking. We simply plan more time into the pickup so nothing is rushed.