Terms & Conditions

1. Who we are

These terms apply to journeys booked with King Taxi & Private Hire (“we”, “us”). King Taxi & Private Hire operates as a licensed private hire operator. All journeys are pre-booked; we are not permitted to accept street hails. Our address is 1 Sutton Place, Brockenhurst.

2. Quotes and booking confirmation

Prices shown on this website are guide fares. Guide fares are starting prices for Sedan/Estate cars. Journeys for 5-8 passengers are quoted separately based on vehicle space, luggage and timing. When you submit a request we reply with a fixed quote for the journey described. A booking exists only once you accept that quote and we confirm availability — submitting the form on its own does not reserve a vehicle.

Quotes are valid for the period stated in the quote email. If the journey details change after the quote is issued (pickup address, timing, passenger numbers or luggage), the fare may be re-quoted before travel.

3. What the fare covers

The quoted fare covers the journey described, the vehicle allocated to it, and airport parking or drop-off charges where these are stated in the quote. It does not cover additional stops, extended waiting beyond the allowances in clause 4, or changes to the route requested on the day, which may be charged separately.

4. Waiting time

We include 10 minutes of free waiting time at a normal pickup address. For airport arrivals we include 45 minutes from the time the flight lands, so that immigration and baggage reclaim are covered. Beyond these allowances, waiting is charged at £5 per additional 15 minutes.

Please give us your flight number for airport pickups. Where a flight number is supplied we monitor the arrival time and adjust the pickup at no extra cost. Where it is not supplied, we cannot track delays and waiting charges may apply.

5. Cancellations and no-shows

You can cancel free of charge up to 24 hours before the pickup time. Cancellations inside that window may be charged at 50% of the quoted fare, because the vehicle and driver have already been committed to your journey.

If nobody is at the pickup point and we cannot reach you on the number provided after the waiting allowance has passed, the journey is treated as a no-show and charged at 100% of the quoted fare.

If we have to cancel — for example because of a vehicle fault, severe weather or a road closure — we will tell you as soon as possible, help you find an alternative where we can, and you will not be charged.

6. Passengers, luggage and child seats

Please tell us the number of passengers and pieces of luggage when you request a quote. We allocate the vehicle on that basis. If more passengers or luggage arrive than were quoted, we may be unable to carry them safely and legally, and the journey may need to be re-quoted or declined.

Child seats can be arranged if requested in advance. Please ask when you request the quote so we can confirm availability and the correct seat type.

7. Conduct and safety

Seat belts must be worn. Smoking and vaping are not permitted in our vehicles. Drivers may decline or end a journey where a passenger's behaviour puts safety at risk. Any soiling of a vehicle that requires professional cleaning may be charged at cost.

8. Lost property

Please contact us as soon as you notice something is missing. We will check the vehicle and hold any property found. We cannot accept responsibility for items left in a vehicle, but we will always try to reunite you with them.

9. Delays and liability

We plan airport journeys with sensible time allowances, but we cannot control traffic, road closures or weather. Please allow enough time for check-in. We are not liable for missed flights or connections caused by circumstances outside our reasonable control. Nothing in these terms limits our liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

10. Complaints

If something goes wrong, contact us at info@brockenhurst-taxi.com or 0300 014 5464 with your booking reference. We aim to respond within 5 working days. If we cannot resolve the matter, you can raise it with New Forest District Council, which licenses our operation.

11. Your data

We handle your booking details as described in our privacy notice.

12. Governing law

These terms are governed by the law of England and Wales, and any dispute may be brought in the courts of England and Wales. Nothing here affects your statutory rights as a consumer.